What documents are accepted when uploading a bill?
We accept original tax invoices, retail bills, or authorized cash memos in JPG, PNG, or PDF formats (up to 10 MB per file). The document must clearly show the seller trade name, invoice number, date of purchase, itemized Suncor product SKUs/quantities, and total invoice value.
How long does bill verification take?
Standard verification is completed within 24 to 48 business hours. Once verified, you will receive an in-app notification indicating whether the bill has been Approved or Rejected. Approved bills immediately update your earned commission balance.
Why was my uploaded bill rejected?
Bills may be rejected if: (1) the image is blurry, cropped, or illegible, (2) the invoice has already been submitted (duplicate claim), (3) the products billed are not genuine Suncor products, or (4) the invoice details do not match the transaction records. You can view the specific rejection remark on the Bill Details page in your app.
How is commission calculated for Vendors vs. Service Partners?
Commission rates and point slabs are defined by Suncor based on product categories (e.g. premium wires, industrial cables, modular switches) and regional promotional schemes. Vendors earn commission on wholesale dealer volumes, while Service Partners earn installation incentives based on retail bills linked with their account.
How and when do I receive commission settlements?
Commission settlements are transferred electronically directly into your verified bank account (via NEFT/RTGS/IMPS) or UPI VPA. Vendors can disburse payments directly to linked Service Partners from the Commission Ledger, and upload bank transaction receipts for transparent tracking.
How does TDS (Tax Deducted at Source) apply to my earnings?
Under Sections 194H and 194R of the Indian Income Tax Act, Suncor is legally mandated to deduct applicable TDS on commission earnings. Providing your valid PAN ensures standard withholding tax rates. Form 16A TDS certificates are generated and issued quarterly upon request to info@suncorindia.in.
How can a Vendor add or link a Service Partner?
On your Vendor Dashboard, tap the "+ Add Service Partner" action button or open the Partners tab. Enter the partner's 10-digit mobile number. If the technician is already registered, you can link them immediately with a single tap. If they are new, enter their name and details to send them an onboarding invitation.
How can I request permanent deletion of my account?
You can request account deletion in the mobile app via Profile → Account Settings → Request Deletion, or by emailing info@suncorindia.in with your registered 10-digit mobile number. Our team acknowledges requests within 48 hours and completes account removal within 15 working days, settling any pending legitimate commission balances.
Need further assistance? You can also submit an inquiry below, or contact your regional Suncor sales representative for immediate field assistance.
Submit a Support Ticket / Inquiry
Fill out the form below and our customer success desk will get back to you within 24 business hours.